Refund policy

RETURN, REFUND & WARRANTY POLICY

Last updated: September 1, 2026

We want you to feel confident when purchasing from VAREUNE. This policy explains our return, refund, order issue, and limited warranty procedures.

30-DAY RETURN PERIOD

You may request a return within 30 days after the date your order is delivered.

To qualify for a standard return, the product must be:

• Unworn and unused
• In its original condition
• Returned with its original packaging, tags, accessories, and documentation
• Accompanied by proof of purchase

Trying on an eligible item solely to evaluate its fit does not automatically make it ineligible, provided it remains clean, undamaged, and in resalable condition.

HOW TO REQUEST A RETURN

Before sending any product back, contact us at vareune@gmail.com and include:

• Your order number
• The product you wish to return
• The reason for the return
• Photographs if the product is damaged, defective, incorrect, or incomplete

If the return is approved, we will provide return instructions and the appropriate return address or prepaid return method.

Do not send products to the company’s registered address unless we specifically instruct you to do so. Products returned without prior authorization may not be accepted or processed.

RETURN SHIPPING

VAREUNE covers the return shipping cost for all approved returns.

Customers must use the prepaid label or approved return method provided by VAREUNE. We cannot guarantee reimbursement for shipping purchased independently without prior written authorization.

Original expedited shipping charges, if any, are non-refundable unless the product was damaged, defective, incorrect, or applicable law requires otherwise.

NON-RETURNABLE PRODUCTS

The following products are not eligible for change-of-mind returns:

• Earrings that have been opened, worn, or tried on, for hygiene reasons
• Personalized, engraved, made-to-order, or custom products
• Gift cards

These exclusions do not limit rights relating to products that arrive damaged, defective, incorrect, or not as described, or any other rights that cannot legally be excluded.

DAMAGED, DEFECTIVE, INCORRECT, OR MISSING PRODUCTS

Please inspect your order when it arrives.

If a product is damaged, defective, incorrect, or missing, contact us within 30 days after delivery. Include your order number and clear photographs or video showing the product, packaging, shipping label, and issue.

Please retain all packaging while the claim is being reviewed. Depending on the circumstances, we may offer a replacement, repair, refund, or another appropriate remedy.

EXCHANGES

The availability of direct exchanges depends on product inventory and destination.

When a direct exchange is unavailable, we may ask you to return the original product and place a new order. Approved exchange-related return shipping will be covered by VAREUNE.

RETURN INSPECTION

Returned products are inspected after receipt. We will notify you whether the return has been approved or whether additional information is required.

Products showing wear, damage, alteration, contamination, missing components, or use beyond what is reasonably necessary to inspect them may be refused or may receive a reduced refund where permitted by applicable law.

REFUNDS

Approved refunds will be issued to the original payment method within 10 business days.

Your bank, card issuer, or payment provider may require additional time to post the funds to your account. Where applicable law requires a faster refund, the legally required period will apply.

If more than 15 business days have passed since we confirmed that your refund was issued, contact us at vareune@gmail.com.

ORDER CANCELLATIONS

Contact us as soon as possible if you need to cancel or change an order.

Because orders may enter processing shortly after being placed, cancellation or modification cannot be guaranteed. If the order has already shipped, it must be handled under the applicable return procedure.

ONE-YEAR LIMITED WARRANTY

VAREUNE provides a one-year limited warranty against manufacturing defects, beginning on the date the product is delivered.

A manufacturing defect is a fault in the materials or workmanship that was not caused by normal use, accidental damage, or improper care.

The limited warranty does not cover:

• Normal wear and tear
• Scratches, dents, stretching, or broken chains caused by force or accidental damage
• Loss of the product, stones, charms, clasps, or other components
• Tarnishing, oxidation, or changes caused by normal exposure to air and moisture
• Damage caused by chemicals, perfumes, cosmetics, cleaning products, pools, salt water, or improper storage
• Damage caused by failure to follow our Jewelry Care instructions
• Repairs, alterations, or modifications performed by an unauthorized third party
• Theft, loss, misuse, or intentional damage

To submit a warranty claim, contact vareune@gmail.com with your order number, a description of the issue, and clear photographs or video.

If a valid manufacturing defect is confirmed, VAREUNE may provide a repair, replacement, refund, or another appropriate remedy. The remedy offered may depend on product availability, the nature of the defect, the customer’s location, and applicable law.

This limited warranty is provided in addition to, and does not replace or restrict, any mandatory consumer rights or statutory guarantees available under applicable law.

MANDATORY CONSUMER RIGHTS

Nothing in this policy excludes or limits rights that cannot legally be excluded or limited.

Customers in certain countries or regions may have additional cancellation, return, refund, repair, replacement, or statutory warranty rights. Where mandatory local law provides greater protection than this policy, the applicable legal requirement will take precedence.

CONTACT US

VAREUNE
Operated by:  Vareune Inc
Email: vareune@gmail.com
Registered address: 1500 N Grant St, Ste R, Denver, CO 80203, United States